Privacy Policy

Effective: June 19th, 2026  |  Subject to change - users will be notified via the site and this date will be updated with each revision.

Your privacy matters to us. This policy explains how GeeperPets ("we", "us", or "our") collects, uses, stores, and protects your personal information when you create an account or use our website.

If you have any questions about this policy or how your information is handled, please contact us at support@geeperpets.com.

Personal Information and Account Creation

What personal information do we collect?

We aim to collect only the information we need to keep the website safe and functional. Upon creating an account, we may collect:

  • Your email address - used for account creation, login, and communication
  • Your IP address - used for security, preventing multiple accounts, and legal compliance
  • Your date of birth - used to confirm minimum age and access eligibility
  • Your country - used to determine the applicable minimum age requirement

How your personal information is used

We use your personal information only for the following purposes:

Your email address is used for:

  • Password recovery
  • Account related communication
  • Customer support
  • Two-step authentication (if enabled)
  • Account recovery

Your IP address is used for:

  • Preventing multiple accounts
  • Detecting unauthorized access to your account
  • Enforcing age restrictions in relation to your country
  • General site security

Any geographic information obtained from an IP address is approximate and used only for legal compliance and security purposes.

Your date of birth is used for:

  • Confirming you meet the minimum age requirement to use our website (13+ or 16+ depending on your country)
  • Determining whether you qualify for access to age-restricted content

We do not sell or share your information as defined under California law (CCPA/CPRA).

Sensitive information such as your date of birth is used only for age verification, legal compliance, and access control. We never use sensitive information for marketing.

Legal basis for processing (GDPR)

If you are located within the European Union, we process your personal information under the following lawful bases as defined by the General Data Protection Regulation (GDPR):

  • Legal obligations - to comply with age, safety, and regulatory requirements
  • Legitimate interests - to maintain website security and prevent abuse
  • Consent - for optional features where consent is explicitly requested

Your personal information may be processed and stored in the United States. We rely on our service providers to implement appropriate safeguards for international data transfers as required by applicable data protection laws.

How long do we keep your personal information?

We keep your personal information only for as long as necessary to:

  • Provide and maintain your GeeperPets account
  • Enforce our site rules and maintain website security
  • Comply with any legal obligations

When your account is deleted or banned, your personal information will be deleted or anonymized within 30 days, unless a longer retention period is required by law.

Who has access to your personal information?

Access to your personal information is limited to site administrators for security, account support, and legal compliance.

We may also use trusted service providers (such as hosting and email services) to process information on our behalf, under confidentiality and data protection obligations.

We do not sell, trade, or rent your information. We will only share it if required by law.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

  • Request access to the personal information we hold about you
  • Request correction of any inaccurate personal information
  • Request deletion of your personal information
  • Limit the use of your sensitive personal information
  • Opt out of the sale or sharing of your personal information
  • Not be discriminated against for exercising any of your privacy rights
We do not sell or share your personal information - this is included to fully inform you of your legal rights.

EU / GDPR Rights

If you are located within the European Union, you have additional rights under the GDPR, including:

  • Requesting your data in a structured, commonly used, and machine-readable format
  • Requesting correction or deletion of your personal information
  • Restricting or objecting to the processing of your personal information
  • Withdrawing consent at any time where processing is based on consent

We will not discriminate against you for exercising any of your privacy rights.

We will respond to verified requests within the time required by applicable law (generally within 45 days). We may need to verify your identity before processing certain requests.

To exercise any of these rights, contact us at support@geeperpets.com.

Children's Privacy

GeeperPets is not intended for children under 13 years old (or under 16 where required by law).

We do not knowingly collect personal information from children under these ages. If we learn that an account was created by a user who does not meet our minimum age requirement, we will delete the account and all associated personal information.

If you believe a user under the minimum age has created an account, please contact us at support@geeperpets.com.

Security of Your Personal Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, or unlawful disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

In the event of a personal data breach, we will notify affected users and relevant authorities as required by law.

Cookies

We use cookies to support core site functionality, such as keeping you logged in and remembering your site preferences.

We do not use cookies for advertising or tracking purposes - only to provide functionality and quality-of-life features. These cookies are used based on our legitimate interest in providing a secure and functional service.

You can disable cookies in your browser settings, but please note that some site features may not work as intended if cookies are disabled.

Changes to This Policy

We may update this Privacy Policy in the future to reflect changes in our site operations or legal requirements. If we make any updates, we will notify you through the website and update the effective date listed at the top of this page.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is being handled, please contact us at support@geeperpets.com.